Customers' reactions to intentional service failures: 16th International Research Symposium on Advancing Service Research and Practice (2019)

Amin Nazifi, Dahlia El-Manstrly, Katja Gelbrich

Research output: Contribution to conference (unpublished) › Paper › peer-review

Fingerprint

Dive into the research topics of 'Customers' reactions to intentional service failures: 16th International Research Symposium on Advancing Service Research and Practice (2019)'. Together they form a unique fingerprint.

Business & Economics