| Original language | English |
|---|---|
| Journal | International Journal of Bank Marketing |
| Publication status | Published - 2005 |
Re-Engineering Service Quality Process Mapping: e-Banking Process
Research output: Contribution to journal › Article › peer-review
Research output: Contribution to journal › Article › peer-review
| Original language | English |
|---|---|
| Journal | International Journal of Bank Marketing |
| Publication status | Published - 2005 |