The impact of company response time on post-purchase customer satisfaction on social media

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	English
Title of host publication	SERVSIG International Research Conference
Place of Publication	Maastricht University, Maastricht, Netherlands
Publication status	Published - 17 Jun 2016
Event	SERVSIG 2016: The Future of Services in the Heart of Europe - The Maastricht University School of Business and Economics (SBE), Maastricht, Netherlands Duration: 17 Jun 2016 → 19 Jun 2016 http://www.servsig2016.com/

Cite this

@inproceedings{d2663494ca5644d59aebe2275fd83050,

title = "The impact of company response time on post-purchase customer satisfaction on social media",

author = "Doga Istanbulluoglu",

year = "2016",

month = jun,

day = "17",

language = "English",

booktitle = "SERVSIG International Research Conference",

note = "SERVSIG 2016 : The Future of Services in the Heart of Europe ; Conference date: 17-06-2016 Through 19-06-2016",

url = "http://www.servsig2016.com/",

}