| Original language | English |
|---|---|
| Publication status | Published - 22 Jun 2017 |
Keywords
- service termination
- compensation
- anger
- image
- negative WoM
Time to love you and leave you: Frontiers in Service 2017
Amin Nazifi, Dahlia El-Manstrly
Research output: Contribution to conference (unpublished) › Paper › peer-review