Abstract
This conceptual paper aspires to provide a theoretically sound understanding of the value creation process of a specific value network (i.e., firm–employee context). Drawing on service-logic and resource-based frameworks, a classification of four diverse resource types in an organizational context is introduced (i.e., core, augmented, add-on, peripheral resources), based on their exchangeability and their contribution to employees’ value creation and co-creation. This classification enables a better understanding of the nature and the unique features of different firm–employee exchanges in an organizational context, and delineates each type's distinctive role in employee-based value creation activities. Four propositions derive from this classification; this suggests that not all resource types can be exchanged and that the relative contribution of various firm–employee exchanges to value creation is asymmetrical. A future research agenda is also presented, discussing the potential implications of this classification for contemporary organizations.
Original language | English |
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Pages (from-to) | 863-873 |
Number of pages | 11 |
Journal | European Management Journal |
Volume | 38 |
Issue number | 6 |
DOIs | |
Publication status | Published - Dec 2020 |
Bibliographical note
Publisher Copyright:© 2020 Elsevier Ltd
Keywords
- Employee value
- Employee value co-creation
- Organizational resources
- Service exchanges
- Service logic
- Value creation
ASJC Scopus subject areas
- Strategy and Management