My Phone and Me: Understanding People's Receptivity to Mobile Notifications

Abhinav Mehrotra; Veljko Pejovic; Jo Vermeulen; Robert Hendley; Mirco Musolesi

doi:10.1145/2858036.2858566

My Phone and Me: Understanding People's Receptivity to Mobile Notifications

Abhinav Mehrotra, Veljko Pejovic, Jo Vermeulen, Robert Hendley, Mirco Musolesi

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

109 Citations (Scopus)

530 Downloads (Pure)

Abstract

Notifications are extremely beneficial to users, but they often demand their attention at inappropriate moments. In this paper we present an in-situ study of mobile interruptibility focusing on the effect of cognitive and physical factors on the response time and the disruption perceived from a notification. Through a mixed method of automated smartphone logging and experience sampling we collected 10372 in-the-wild notifications and 474 questionnaire responses on notification perception from 20 users. We found that the response time and the perceived disruption from a notification can be influenced by its presentation, alert type, sender-recipient relationship as well as the type, completion level and complexity of the task in which the user is engaged. We found that even a notification that contains important or useful content can cause disruption. Finally, we observe the substantial role of the psychological traits of the individuals on the response time and the disruption perceived from a notification.

Original language	English
Title of host publication	CHI '16 - Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
Pages	1021-1032
ISBN (Print)	978-1-4503-3362-7
DOIs	https://doi.org/10.1145/2858036.2858566
Publication status	Published - 7 May 2016
Event	CHI 2016 Conference on Human Factors in Computing Systems - San Jose, CA, United States Duration: 7 May 2016 → 12 May 2016

Conference

Conference	CHI 2016 Conference on Human Factors in Computing Systems
Country/Territory	United States
City	San Jose, CA
Period	7/05/16 → 12/05/16

Access to Document

10.1145/2858036.2858566

Mehrotra_My_Phone_Me_2016_CHI
© ACM, 2016. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 2016, http://doi.acm.org/10.1145/2858036.2858566 Validated 6/7/16
Accepted author manuscript, 1.85 MBLicence: None: All rights reserved

MACACO: Mobile context-Adaptive CAching for COntent-centric networking
Musolesi, M.
Engineering & Physical Science Research Council
30/04/14 → 29/04/17
Project: Research Councils

Cite this

@inproceedings{2cbdbe0879004d4d87bc2f698ae42d5b,

title = "My Phone and Me: Understanding People's Receptivity to Mobile Notifications",

abstract = "Notifications are extremely beneficial to users, but they often demand their attention at inappropriate moments. In this paper we present an in-situ study of mobile interruptibility focusing on the effect of cognitive and physical factors on the response time and the disruption perceived from a notification. Through a mixed method of automated smartphone logging and experience sampling we collected 10372 in-the-wild notifications and 474 questionnaire responses on notification perception from 20 users. We found that the response time and the perceived disruption from a notification can be influenced by its presentation, alert type, sender-recipient relationship as well as the type, completion level and complexity of the task in which the user is engaged. We found that even a notification that contains important or useful content can cause disruption. Finally, we observe the substantial role of the psychological traits of the individuals on the response time and the disruption perceived from a notification.",

author = "Abhinav Mehrotra and Veljko Pejovic and Jo Vermeulen and Robert Hendley and Mirco Musolesi",

year = "2016",

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doi = "10.1145/2858036.2858566",

language = "English",

isbn = "978-1-4503-3362-7 ",

pages = "1021--1032",

booktitle = "CHI '16 - Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems",

publisher = "Association for Computing Machinery ",

note = "CHI 2016 Conference on Human Factors in Computing Systems ; Conference date: 07-05-2016 Through 12-05-2016",

}

Mehrotra, A, Pejovic, V, Vermeulen, J, Hendley, R & Musolesi, M 2016, My Phone and Me: Understanding People's Receptivity to Mobile Notifications. in CHI '16 - Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery , pp. 1021-1032, CHI 2016 Conference on Human Factors in Computing Systems , San Jose, CA, United States, 7/05/16. https://doi.org/10.1145/2858036.2858566

My Phone and Me: Understanding People's Receptivity to Mobile Notifications. / Mehrotra, Abhinav; Pejovic, Veljko; Vermeulen, Jo et al.
CHI '16 - Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery , 2016. p. 1021-1032.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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T1 - My Phone and Me

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AU - Hendley, Robert

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AB - Notifications are extremely beneficial to users, but they often demand their attention at inappropriate moments. In this paper we present an in-situ study of mobile interruptibility focusing on the effect of cognitive and physical factors on the response time and the disruption perceived from a notification. Through a mixed method of automated smartphone logging and experience sampling we collected 10372 in-the-wild notifications and 474 questionnaire responses on notification perception from 20 users. We found that the response time and the perceived disruption from a notification can be influenced by its presentation, alert type, sender-recipient relationship as well as the type, completion level and complexity of the task in which the user is engaged. We found that even a notification that contains important or useful content can cause disruption. Finally, we observe the substantial role of the psychological traits of the individuals on the response time and the disruption perceived from a notification.

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My Phone and Me: Understanding People's Receptivity to Mobile Notifications

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MACACO: Mobile context-Adaptive CAching for COntent-centric networking

Cite this