The potential role of community pharmacy staff in reducing patient delay in consulting with symptoms of rheumatoid arthritis: a qualitative study

Gwenda Simons*, Nour Ismail, Karanbir Sandhu, Christian D. Mallen, Rebecca Stack, Sarah Pontefract, Karim Raza, M Falahee

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

54 Downloads (Pure)

Abstract

Background
Rheumatoid arthritis (RA) is a chronic inflammatory arthritis which can cause joint damage and reduced quality of life. Early treatment of RA within 3 months of symptom onset is associated with improved clinical outcomes. However, this window of opportunity is often missed. One important contributing factor is patients with symptoms of RA delaying consulting their general practitioner (GP). Previous research indicates that patients with inflammatory arthritis are likely to visit pharmacies for advice before consulting their GP. Therefore, pharmacists are well positioned to identify patients with symptoms of early inflammatory arthritis and signpost them appropriately. This research examines community pharmacy staff’s knowledge, perceptions, and approaches to management of patients presenting with symptoms of RA in order to identify training needs and other opportunities for intervention to enhance the role of pharmacy staff in the pathway to care.

Methods
Semi-structured interviews were conducted with 19 community pharmacy staff in the West Midlands (UK), during a 12-month period (2017–2018). The interviews were audio-recorded, transcribed, and analyzed using thematic analysis facilitated by NVivo 12.

Results
There was considerable variation in knowledge and perceptions of RA and the need for early treatment amongst pharmacists and other pharmacy staff. The potential role of pharmacists and other pharmacy staff in reducing delay in help-seeking was also discussed. Four themes emerged from thematic analysis: (1) Variations in perceptions and knowledge about RA. (2) The role of the pharmacy in increasing public awareness about RA. (3) The role of the pharmacy staff in facilitating access to the GP. (4) Practical considerations for pharmacy-based interventions.

Conclusion
Variability in knowledge and perceptions of RA amongst pharmacists, and amongst other pharmacy staff will affect effective signposting of suspected RA cases. This study identifies opportunities for enhanced training of community pharmacists and other pharmacy staff in relation to inflammatory arthritis as well as other pharmacy-based interventions, such as public awareness campaigns about RA and other musculoskeletal conditions. Together with existing referral services and other pharmacy-based initiatives this could result in enhanced signposting to GP consultation or other appropriate NHS services for inflammatory symptoms and reduced treatment delay.
Original languageEnglish
Article number50
Number of pages13
JournalBMC Rheumatology
Volume6
Issue number1
DOIs
Publication statusPublished - 24 Aug 2022

Bibliographical note

Funding Information:
KR reports grants and personal fees from AbbVie, grants and personal fees from Pfizer, personal fees from Sanofi, personal fees from Lilly, personal fees from Bristol Myers Squibb, personal fees from UCB, personal fees from Janssen, and personal fees from Roche Chugai, outside the submitted work. CM is funded by the National Institute for Health Research (NIHR) Applied Research Collaboration West Midlands and the National Institute for Health Research (NIHR) School for Primary Care Research. Keele School of Medicine have received funding from BMS to support a non-pharmacological AF screening trial. SP is Programme Director for a national eLearning programme (SCRIPT), developed by the University of Birmingham and funded by Health Education England. The views expressed are those of the author(s) and not necessarily those of the NHS, the NIHR or the Department of Health and Social Care. All other authors declare no competing interests.

Funding Information:
The authors would like to acknowledge Nicholas Wyatt and Georgia Mahoney for their contribution to coding the interviews. The authors would further like to thank all the participating pharmacy staff and the patient research partners involved with the project (Birmingham Rheumatology Research Patient Partnership http://www.birmingham.ac.uk/r2p2 ). KR is supported by the NIHR Birmingham Biomedical Research Centre

Funding Information:
This research was supported by an unrestricted grant from AbbVie.

Publisher Copyright:
© 2022, The Author(s).

Keywords

  • Help seeking
  • Treatment delay
  • Pharmacists
  • Community pharmacy
  • Rheumatoid arthritis
  • Early treatment

Fingerprint

Dive into the research topics of 'The potential role of community pharmacy staff in reducing patient delay in consulting with symptoms of rheumatoid arthritis: a qualitative study'. Together they form a unique fingerprint.

Cite this