Research output per year
Research output per year
- 10 results
Search results
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2023
An exploration of students’ intention to engage with ChatGPT and Artificial Intelligence
Benuyenah, V. & Dewnarain, S., 12 Sept 2023.Research output: Contribution to conference (unpublished) › Abstract › peer-review
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A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, S., Mavondo, F., Ramkissoon, H. & Shaalan, A., 17 Nov 2023, In: Journal of Hospitality Marketing & Management. 32, 8, p. 1005-1024Research output: Contribution to journal › Article › peer-review
Open AccessFile -
Female entrepreneurship in tourism: an island perspective
Dewnarain, S. & Gungah, V., 14 Jul 2023, Gender and Entrepreneurship in Tourism. Ramkissoon, H. & Mavondo, F. (eds.). Edward Elgar Publishing Ltd., p. 58-72 15 p.Research output: Chapter in Book/Report/Conference proceeding › Chapter
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Rethinking Customer Engagement through Social Customer Relationship Management
Dewnarain, S., Mavondo, F., Ramkissoon, H. & Shalaan, A., 4 Apr 2023, 27th International Conference on Corporate and Marketing Communications. Tourky, M. & Theoharakis, V. (eds.). UK: Cranfield University, p. 87-90 4 p.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
Open Access -
Using a blended approach to offer academic support to non-native English speakers: A Middle Eastern perspective
Dewnarain, S. & Elshafie, F., 12 Sept 2023.Research output: Contribution to conference (unpublished) › Abstract › peer-review
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2022
Exploring the Mediating Role of Customer Engagement in the Hospitality Industry
Dewnarain, S., 5 Aug 2022.Research output: Contribution to conference (unpublished) › Abstract › peer-review
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2021
Social customer relationship management: a customer perspective
Dewnarain, S., Ramkissoon, H. & Mavondo, F., 18 Aug 2021, In: Journal of Hospitality Marketing & Management. 30, 6, p. 673-698Research output: Contribution to journal › Article › peer-review
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2019
Social customer relationship management: An integrated conceptual framework
Dewnarain, S., Ramkissoon, H. & Mavondo, F., 17 Feb 2019, In: Journal of Hospitality Marketing and Management.Research output: Contribution to journal › Article › peer-review
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Social Customer Relationship Management in the Hospitality Industry
Dewnarain, S., Ramkissoon, H. & Mavondo, F., 31 Mar 2019, In: Journal of Hospitality.Research output: Contribution to journal › Article › peer-review
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2018
The Use of Social Customer Relationship Management for Optimising Business Performance in the Hotel Industryin Mauritius
Dewnarain, S., 30 Jan 2018, The Use of Social Customer Relationship Management for Optimising Business Performance in the Hotel Industryin Mauritius . p. 33-40Research output: Chapter in Book/Report/Conference proceeding › Conference contribution